- Handle incoming and outgoing customer interactions via phone calls, including listening to recorded calls for quality assurance and training purposes.
- Respond to customer inquiries and provide support through messaging platforms such as WhatsApp, WeChat, and other omnichannel tools (e.g., email, live chat, or integrated platforms).
Manage booking services for customers, including arranging body checks, clinic appointments, or related services (coordinating with providers, confirming slots, and following up on bookings).
- Resolve customer complaints, provide accurate information, offer appropriate solutions or alternatives, and follow up to ensure satisfaction.
- Perform administrative and operational duties, including data entry, processing orders, updating customer/clinic records, generating reports, and managing documentation.
- Undertake any ad-hoc tasks assigned by the manager to support team operations and business needs.
